x9999 Privacy Policy

This Privacy Policy ("Policy") describes how x9999 ("we", "us", "our", "the Platform") collects, processes, stores, and protects personal information provided by users ("you", "the Player") when accessing or using the x9999 online casino and sports betting platform at x9999.bio. This Policy applies to all x9999 services, including cricket betting, live casino, slots, and all future product offerings made available through the platform.

By registering for an x9999 account or by continuing to use the x9999 platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must immediately cease using the x9999 platform and request account closure via our Live Chat support team.

1 Information We Collect

x9999 collects personal data through multiple channels during your registration, verification, account management, and active use of the platform. The categories of personal data we collect are as follows:

1.1 Registration & Identity Data

When you create an x9999 account, we collect the information you voluntarily provide in the registration form, including:

• Full legal name as it appears on your government-issued identification document
• Date of birth (used for mandatory age verification — all players must be 18 or older)
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other)
• Email address (used for account communications and verification)
• Mobile phone number (used for OTP verification and account security)
• Username and encrypted password

1.2 Identity Verification Documents

To comply with our Know Your Customer (KYC) obligations, x9999 may request and retain copies of the following documents:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Passport (photo page and data page)
• Utility bill, bank statement, or other document confirming residential address
• Proof of ownership of the payment method used (e.g., screenshot of bKash or Nagad wallet registered in the player's name)

1.3 Financial & Transaction Data

x9999 records all financial transactions conducted through your account, including:

1.4 Technical & Usage Data

When you access the x9999 platform, our servers automatically collect certain technical information, including your IP address, browser type and version, device type and operating system, referring URL, pages visited, session duration, and in-platform clickstream data. This data is used for platform analytics, security monitoring, and improving the user experience.

1.5 Communications Data

x9999 retains records of all communications between you and our support team, including Live Chat transcripts and email exchanges. These records are kept for quality assurance, dispute resolution, and legal compliance purposes.

2 How We Use Your Data

x9999 processes personal data only for clearly defined, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we use your personal data are as follows:

1. Account creation and management: To register your account, verify your identity, maintain your account profile, and authenticate your logins.
2. Age verification: To confirm that you are 18 years of age or older before allowing you to deposit, wager, or access real-money games on x9999.
3. Payment processing: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer, and to maintain accurate financial records of all transactions.
4. Fraud prevention and security: To detect and prevent fraudulent activity, unauthorised account access, multi-accounting, bonus abuse, and money laundering. This includes automated monitoring of transaction patterns and login behaviour.
5. Legal and regulatory compliance: To meet our obligations under applicable anti-money laundering (AML) and counter-terrorist financing (CTF) requirements, including the retention of transaction records for the statutory period.
6. Customer support: To respond to your enquiries, resolve disputes, and provide assistance via Live Chat and email.
7. Responsible gaming: To monitor your playing patterns, identify potential signs of problem gambling, and enforce deposit limits, session reminders, and self-exclusion requests.
8. Platform improvement: To analyse aggregated and anonymised usage data to improve the x9999 platform, identify technical issues, and optimise the user experience.
9. Marketing communications: To send you promotional offers, bonus notifications, and seasonal campaign updates — but only where you have given your explicit consent to receive such communications. You may withdraw marketing consent at any time.

3 Data Sharing & Third Parties

x9999 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the specific, limited circumstances described below, and only with parties who are contractually obligated to handle your data in accordance with this Privacy Policy and applicable data protection standards.

Categories of third parties who may receive your data:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and regulatory obligations.
• Identity verification providers: Third-party KYC and age verification services that assist x9999 in confirming the identity and age of new players.
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified studio partners receive anonymised session data necessary to operate their game titles within the x9999 platform. These providers do not receive your full personal profile.
• IT infrastructure and hosting providers: The companies that provide the servers, databases, CDN, and cloud infrastructure on which x9999 operates. These providers are bound by strict data processing agreements.
• Customer support platforms: Third-party Live Chat software providers through which our support team communicates with players. Chat transcripts are stored securely within these platforms.
• Legal and regulatory authorities: x9999 will disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or legitimate regulatory request.

x9999 will not share your personal data with any third party for direct marketing purposes without your explicit, separately given consent. You may withdraw such consent at any time by contacting our support team via Live Chat.

4 Cookies & Tracking Technologies

x9999 uses cookies and similar tracking technologies (including local storage, session tokens, and analytics pixels) on the x9999 platform. This section explains what cookies we use, why, and how you can control them.

What are cookies? Cookies are small text files that are placed on your device when you visit a website. They allow the website to remember information about your visit — such as your login session and preferences — so you do not need to re-enter information every time you return.

Types of cookies used by x9999:

Essential and security cookies cannot be disabled as they are necessary for the secure operation of your x9999 account. Functional and analytics cookies may be disabled by adjusting your browser settings. Please note that disabling functional cookies may affect your user experience on the x9999 platform.

5 Data Retention

x9999 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, and to comply with our legal and regulatory obligations. The following retention periods apply to the main categories of personal data we hold:

• Account registration data: Retained for the lifetime of your active x9999 account, plus a minimum of 5 years following account closure. This retention period supports our legal obligations relating to anti-money laundering compliance and financial record-keeping.
• Identity verification documents (KYC): Retained for a minimum of 5 years from the date of verification, or 5 years from the date of account closure, whichever is later.
• Transaction and financial records: Retained for a minimum of 5 years from the date of each transaction, consistent with financial record-keeping requirements applicable to payment service operations.
• Betting and gaming history: Retained for a minimum of 3 years from the date of the relevant activity, to support dispute resolution and responsible gaming monitoring.
• Customer support communications: Live Chat transcripts and email records are retained for 2 years from the date of the last interaction in a given support thread.
• Marketing consent records: Retained for as long as you maintain marketing opt-in status, and for 2 years following any consent withdrawal, to demonstrate compliance with consent management obligations.
• Technical and usage data: Aggregated analytics data is retained indefinitely in anonymised form. IP address logs and raw session logs are retained for 12 months and then deleted or anonymised.

Upon expiry of the applicable retention period, x9999 will securely delete or anonymise the relevant personal data. Where data is anonymised, the resulting dataset is no longer personal data and may be retained indefinitely for statistical and analytical purposes.

6 Your Data Rights

As a registered player on x9999, you have the following rights with respect to your personal data. To exercise any of these rights, please contact the x9999 support team via Live Chat or in writing to [email protected]. x9999 will respond to all verified data rights requests within 30 days of receipt.

1. Right of access: You have the right to request a copy of all personal data that x9999 holds about you. We will provide this in a structured, commonly used format within 30 days of your verified request, free of charge.
2. Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Updates to account information (such as your email address or residential address) may be made directly through your account settings or by contacting support.
3. Right to erasure ("right to be forgotten"): You have the right to request the deletion of your personal data. This right is subject to our legal retention obligations — data that must be retained for AML, KYC, or financial record-keeping purposes cannot be deleted during the statutory retention period, but all other data will be deleted promptly upon a verified erasure request.
4. Right to restrict processing: You have the right to request that x9999 restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you contest the legality of our processing.
5. Right to data portability: You have the right to receive a copy of the personal data you have provided to x9999 in a structured, machine-readable format, and to request that we transmit this data to another service provider where technically feasible.
6. Right to withdraw marketing consent: Where you have consented to receive marketing communications from x9999, you may withdraw that consent at any time by contacting support. Withdrawal of marketing consent will not affect the lawfulness of any processing carried out prior to withdrawal.
7. Right to object to automated decision-making: Where x9999 uses automated systems to make decisions that materially affect your account, you have the right to request a manual human review of any such decision.

7 Data Security

x9999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to, the following:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the x9999 platform, ensuring that your login credentials, personal information, and financial data cannot be intercepted in transit.
• Encrypted storage of sensitive personal data — including passwords (stored as salted cryptographic hashes), identity document images, and financial account identifiers — within our database infrastructure.
• Two-factor authentication (2FA) via OTP sent to your registered mobile number, available to all players and strongly recommended for accounts with significant deposited balances.
• Access controls and role-based permissions ensuring that internal x9999 staff can access personal data only to the extent required to perform their specific job functions. Access to sensitive KYC documents is restricted to authorised compliance personnel only.
• Continuous security monitoring of login activity, transaction patterns, and platform infrastructure to detect and respond to security incidents in real time.
• Regular security assessments of the x9999 platform infrastructure, including vulnerability scanning and penetration testing conducted by qualified third-party security professionals.
• Secure data disposal procedures ensuring that personal data that has reached the end of its retention period is permanently and irreversibly deleted or anonymised.

Despite these measures, no internet-based platform can guarantee absolute security against all conceivable threats. x9999 strongly encourages all players to take responsibility for their own account security by using a strong, unique password, enabling 2FA, and never sharing their login credentials with any third party. If you suspect that your x9999 account has been compromised, you should contact our support team via Live Chat immediately so that your account can be secured without delay.

8 Policy Updates & Contact

x9999 reserves the right to amend, update, or replace this Privacy Policy at any time. The most current version of this Policy will always be published at x9999.bio/privacy-policy. The "Last updated" date at the top of this page indicates when the most recent revision was made.

Where we make material changes to this Privacy Policy — for example, changes that significantly affect the way we use your personal data or your rights as a data subject — we will notify registered players by email to their registered address and/or by a prominent notice on the x9999 platform prior to the changes taking effect. Continued use of the x9999 platform following notification of a material change constitutes your acceptance of the revised Privacy Policy.

We encourage all x9999 players to review this Privacy Policy periodically to stay informed about how we protect their personal data. Reviewing the Policy each time you notice the "Last updated" date has changed is a straightforward way to stay current.

x9999 is committed to resolving all privacy concerns fairly and transparently. If you feel that your concern has not been adequately addressed after contacting our support team, you may escalate the matter in writing to the same email address marked "Privacy Escalation" in the subject line, and a senior member of our compliance team will review your case.

This Privacy Policy was last reviewed and updated in January 2026. It applies to all players registered on x9999 regardless of the date on which they originally created their account. All prior versions of the x9999 Privacy Policy are superseded in their entirety by this document.